Discover Spring Summer 2026 new arrivals
Free shipping from 120€ - Free returns
.jpg)
.jpg)
RETURNS OF ONLINE ORDERS
To make a return, go to the “Track your order” page.
You can choose to:
- make a return by express courier with home pick-up, with a refund to the payment method used at purchase
- make a return via a drop-off point with a refund to the payment method used at purchase
The return request must be activated online after delivery of the order, within 14 days of delivery, and you have a further 14 days from activating the return to send the items back. Only the first return of each order is free.
If your order is fulfilled in multiple shipments, you will only be able to activate the return procedure after receiving the last parcel of the order, regardless of the delivery date of the previous parcels.
Items must be returned in perfect condition, unaltered, unworn and with the original tags. Underwear items (swimwear, lingerie, tights, socks) must be returned with the hygiene sticker/protective bag and in the original, closed packaging. We reserve the right to refuse returns shipped to our warehouse late (more than 14 days after activating the return procedure) or containing items that are not in the same condition in which they were received.
It is NEVER possible to return a Gift Card.
At certain times the return period may be extended as a benefit for our customers; in that case, if you do not wish to take advantage of the extended return period, you can contact Customer Service to request a return to the standard 14 days.
INSTRUCTIONS TO OPEN A RETURN REQUEST
You can open a return request the day after delivery by the courier.
- Log in to your personal online account (MyAccount), go to “order history” and select “order details” for the order you want to return. If you placed the order without registering (as a guest), go to the “Track your order” page, enter the requested information and click “check status”
- Click “Request return” in the top right and follow the instructions
- Select the item(s) to return and, for each one, the reason for the return
- Click “Next step”
- Choose the return method you prefer, among those available for your order:
- Return with home pick-up (express courier) — indicate the date range in which you prefer the pick-up to take place
- Return via a drop-off point — select the one you prefer among those available in your area
- Click “Confirm”
- Check the summary of your request and click “Confirm return”
You will receive an email with instructions to complete the return. For a home pick-up return, you will also receive an email confirming the courier's pick-up booking.
By clicking “track your request” you can download the prepaid return label (for returns by express courier or drop-off point), also available at any time from your email or from the order details.
RETURN BY EXPRESS COURIER
Prepare a single parcel with all the items you selected for return, close the parcel and attach the prepaid return label, available by clicking “return being processed” in your order details.
The refund is authorised within 7-10 working days of the parcel arriving at our warehouse.
Please remember that:
- the items you want to return must be placed in a single parcel, regardless of the number of boxes received
- it is not possible to ship a single parcel with items from different orders. A separate return procedure must be activated for each order
- only the first return is free. For further returns of the same order, you must send the items to our warehouse within 14 days of the order's delivery date. Booking the courier and the shipping costs are at your own expense. We therefore recommend making a single return per order
- we will only refund items returned according to the instructions
RETURN VIA A DROP-OFF POINT
Prepare a single parcel with all the items you selected for return, close the parcel and attach the prepaid return label, available by clicking “return being processed” in your order details.
The refund is authorised within 7-10 working days of the parcel arriving at our warehouse.
Please remember that:
- the items you want to return must be placed in a single parcel, regardless of the number of boxes received
- it is not possible to ship a single parcel with items from different orders. A separate return procedure must be activated for each order
- only the first return is free. For further returns of the same order, you must send the items to our warehouse within 14 days of the order's delivery date. Booking the courier and the shipping costs are at your own expense. We therefore recommend making a single return per order
- we will only refund items returned according to the instructions
INPOST Countries: Italy, France, Spain, Belgium, Poland, Portugal, Netherlands. Available exclusively for drop-off at a pick-up point (locker); home pick-up is not available with this courier. Drop-off points: here you can find the list of lockers in your country.
CAN I CHANGE THE RETURN METHOD AFTER CHOOSING IT?
Yes, in some cases you can change your mind after activating the procedure:
- From drop-off point to home pick-up return (express courier) — you need to write to Customer Service to have the first request cancelled and proceed with the new, correct one.
- Cancelling a return — contact Customer Service; it is not possible to cancel a return that has already been shipped or already approved.
- Changing the items to be returned — you can include items other than those indicated in the procedure, as long as the parcel has not yet been shipped.
REFUNDS FOR ONLINE ORDERS
The refund is issued by crediting back the amount of the returned or cancelled items, depending on the method used to complete the order, for the economic value actually paid at purchase (i.e. net of discounts).
No order can be refunded if the return instructions above are not followed correctly.
In the case of a full return or full cancellation of an order, shipping costs will be refunded, if paid at purchase. In the case of a partial return or cancellation, however, shipping costs (if paid) will not be refunded.
Refund to a credit or debit card
The refund is issued immediately after the return is authorised.
Timing depends on your bank or credit institution: in some cases several days may be needed.
Refund to an expired card — The refund is processed normally even if your credit or debit card has expired: banks and credit institutions automatically manage the transfer of funds to the new associated account. For any query about the refund, you can contact your bank's or credit institution's Customer Service.
PayPal refund
The refund is issued immediately after the return is authorised.
PayPal is only available as a payment method in the following countries: Austria, Belgium, Bulgaria, Switzerland, China, Germany, Denmark, Spain, France, United Kingdom, Greece, Croatia, Hungary, Italy, Japan, Netherlands, Poland, Portugal, Sweden.
Klarna refund
The refund is issued on the Klarna app immediately after the return is authorised. The credit back to your credit or debit card then depends on your bank or credit institution.
For more information: https://www.klarna.com/it/servizio-clienti/quali-sono-i-tempi-dei-rimborsi/
Klarna is only available in Italy, Germany, Spain, France, Austria, Belgium, Netherlands, Romania, Portugal and Greece.
Loyalty credit refund
Up to 24 hours are normally needed from the authorisation of the return, or from the order being cancelled, to process the loyalty credit refund.
For orders paid using loyalty credit, the refund for returns or partial cancellations will be calculated by considering the loyalty credit as spread proportionally over each item in the order, regardless of which item it was applied to.
Loyalty credit is only active for countries with EUR, CHF and RON currencies.
Refund for orders with promotions
In the case of a full or partial return or cancellation of an order for which a promotion or sale price list was used, it is not possible to recover the discount used.
Refund for discount codes
In the case of a partial return or cancellation of an order for which a discount code was used, it is not possible to recover the discount code used.
For orders for which a discount code was used, the refund for returns or partial cancellations will be calculated by considering the discounted amount as spread proportionally over each item in the order, regardless of which item the reduction was applied to.
Refund for orders with multi-buy promotions
In the case of a partial return or cancellation of an order to which a multi-buy promotion was applied (e.g. 20% off the second cheapest item, or the 4th item for €5) it is not possible to recover the discount used.
For orders to which a multi-buy promotion was applied, the refund for returns or partial cancellations will be calculated by considering the discounted amount as spread proportionally over each item in the order, regardless of which item the reduction was applied to.
