Returns and Refunds

Returns for purchases on Elena Mirò website are free of charge.

You have up to 14 days from receipt of your order to return your items. The procedure is quick and easy:

  1. Go to your order history by logging into your on-line account if you are a registered user or from the “Track your order” page if you placed the order as guest user.
  2. Click on 'Request Return' at the top right and follow the instructions. You will be asked to specify the item(s) you would like to return and the reason of the return. Then choose the 'return home' option and enter the necessary information for collection. By opening the 'return home' procedure, you can select the date on which you want the courier to pick up the parcel. You will receive a confirmation e-mail from us and the DHL courier .
  3. Prepare the parcel with the items you have selected for return, close the parcel and paste the prepaid return label that is available by clicking 'return in process' in your order detail (which you can access with the directions in step 1). The DHL courier will come on the day you selected in the return request.
  4. You will receive the refund within 7-10 days from acceptance of the return.

REFUNDS

Refunds are made by crediting the amount back on your credit card or PayPal account, depending on the method used for the purchase. 

It normally takes 7-10 working days from acceptance of the return to process the refund and credit it (the time depends on your bank or credit institution, and in some cases it might take longer).

If the full order is returned, any shipping costs incurred at the time of purchase are refunded. If only part of the order is returned, however, the shipping costs are not refunded (if paid).

No orders can be refunded if the return instructions are not followed correctly and/or the items are not intact and in their original conditions.

CHANGING YOUR ITEMS

You cannot change items of orders placed online.