Promotional codes allow you to get a discount on purchases made on the website. To benefit from the offer reserved to you, access or register to MyAccount, select the products you would like to buy, go to the basket and enter the code in the appropriate empty field in the “Promotional code” box. Then click “Apply”. If the code has been entered correctly, the amount and/or contents of the Basket are updated based on the offer applied.

Always check the end price indicated in the cart:

-       if the promotion refers to selected articles, you’ll see the updated price in bold black next to the articles subject to the discount;

-       if the promotion applies to the entire cart, we advise you to check the end price in the cart summary.

Remember that the code:

• is valid for a limited period of time;
• can only be applied to selected products;
• cannot be combined with other discounts, promotions and offers activated with another code;
• cannot be applied after completing the order.

Read the terms and conditions of the offer associated with the code to ensure it applies to your order (you will find them at the bottom of the newsletter or in the website sections describing the offer).

All promotional codes have specific rules, such as: mandatory registration, period of validity, the fact that they cannot be combined with other promotional codes, the type of products purchased or minimum order amount. If the code has expired, it may no longer be used. If the code is not valid, make sure the order meets all the validity criteria of the offer. If the issue persists, ensure you have typed the code correctly. For instance: make sure you do not mistake the digits 0/1 with the letters O/I and vice versa. Make sure you used upper-case and lower-case correctly.

If you are sure the promotional code can be applied to your order, but are unable to use it, contact our Customer Service.

Offers often apply to a specific selection of online products only. Read the terms and conditions of the offer associated with the code to ensure it applies to your order (you will find them at the bottom of the newsletter or in the website sections describing the offer).

If you are sure the promotional code can be applied to your order but is not working correctly, contact Customer Service.

If not otherwise specified, promotional codes (on the website or received via newsletter) can only be used on the website.

Are the prices and offers on the website the same as in-store?

The promotions found on the website are usually also valid in Elena Mirò brand shops, unless otherwise indicated and with the exception of exclusive online initiatives.