If your parcel is not intact or is damaged, contact our Customer Service. We will investigate the situation with our couriers to find a solution.

Of course; the articles sold on our website www.Elena Mirò.com are covered by the European Legal product Warranty. We suggest you read our page dedicated to “Returns and Refunds” and open a ticket with our Customer Service.

The product I received is not like the one I ordered online. Can I return it?

Yes. Read the instructions inside the original parcel or go to the “Returns and Refunds” page to find out how to return an item.

Segui le istruzioni presenti all’interno del pacco originale oppure visita la pagina “Resi e Rimborsi” per scoprire come effettuare un reso.

Read the instructions inside the original parcel or go to the “Returns and Refunds” page to find out how to return an item.

All articles may be returned within 14 days from when you received your total order, but only the first return is free. We therefore advise you to return everything in one go, as the customer must pay for additional return shipments.

The products must be returned in perfect condition, untampered with, unworn and with the original labels.

We reserve the right to refuse in-store returns or returns sent to the warehouse late (later than 14 days from activation of the return procedure) or containing garments that are not in the same condition as when they were received.

To request a return, you must always activate the online procedure that is available within the 24 hours following the parcel’s delivery and for 14 days.

Since your order may be fulfilled in more than one shipments, please remember that you can only activate the return procedure after you have received the last parcel envisaged for your order (regardless of the delivery date of the previous parcels).

Online orders may not be exchanged.

Yes. Put all articles you wish to return in the return parcel for which you opened the request and inform our Customer Service so that it can let the warehouse know that it will be receiving the return parcel and must approve the correct refund.

Please remember that all articles can be returned within 14 days from when you received your total order, but only the first return is free. For further returns of the same order, you must pay the shipping costs and you must let Customer Service know; we therefore advise you to return everything in one go.

Usually, you can return products purchased online for free within 14 days from receipt of the parcel, by activating the return procedure as indicated in the instructions found in the “Returns and Refunds” page.

The return period is exceptionally longer in certain periods. 

Only the first return is free. We therefore advise you to return everything in one go, as the customer must pay for additional return shipments.

Since your order may be fulfilled in more than one shipments, please remember that you can only activate the return procedure after you have received the last parcel envisaged for your order (regardless of the delivery date of the previous parcels).

Si, è possibile scegliere fra:

• cambio in negozio grazie al rimborso istantaneo su gift card per acquistare nuovi articoli nel punto vendita
• reso in negozio con rimborso sul metodo di pagamento utilizzato in fase di acquisto

Leggi le istruzioni disponibili nella pagina “Resi e Rimborsi”.

No, non è possibile rendere gli acquisti effettuati in negozio tramite la procedura online.

If the full order is returned, any shipping costs incurred at the time of purchase are refunded. If only part of the order is returned, however, the shipping costs are not refunded (if paid).

The costs for payment by cash on delivery are never refunded.

Shipping is always free for the first return. We therefore advise you to return everything in one go, as you must pay the shipping costs for additional returns.

Please note that no orders can be refunded if the return instructions are not followed correctly and/or the items are not intact and in their original conditions.

Refunds are made by credit to the same payment method used during the purchase. If the purchase was made with payment by cash on delivery, the refund will be made by bank transfer.

Please note: the shop is not authorised to make cash refunds.

For more information, please go to the “Returns and Refunds” page

No. In caso di pagamento in contrassegno il rimborso verrà effettuato solo mediante bonifico bancario previa condivisione dell’IBAN.

L’iban deve essere correttamente inserito in fase di apertura del reso altrimenti i tempi di rimborso possono essere prolungati.

Non è mai possibile modificare l’IBAN inserito in fase di apertura del reso.

Check the refund times for the payment method you used when making the purchase. You will find all the details in the “Returns and Refunds” page.

Please take into account the fact that the refund is authorised when the return is accepted:

-       return by express courier: within 7-10 days from when the return parcel reaches the warehouse

-       in-store return: immediately following the delivery at the shop of the returned articles, following authorisation of the sales point personnel

Goods ordered online may not be exchanged. You must make a return request and possibly make a new order.

Nel caso di cambio idea e volontà di procedere con il ritiro a domicilio da parte del corriere è possibile procedere tramite il sito TNT sulla pagina “Reso Facile” al link www.mytnt.it/TNTVirtualCode/ andando a verificare ed eventualmente modificare l’indirizzo del mittente.

Nel caso di cambio idea e volontà di procedere con il reso in negozio è possibile recarsi in negozio previa chiamata al punto vendita per verificare che sia abilitato per la procedura di resi di ordini online.

Nel caso di cambio idea e volontà di procedere con il reso in negozio è possibile recarsi in negozio previa chiamata al punto vendita per verificare che sia abilitato per la procedura di resi di ordini online.

Una volta portati gli articoli che vuoi rendere in negozio, è sempre possibile decidere di selezionare il reso o il cambio direttamente in cassa informando il personale di vendita.